The QuickBooks ProAdvisor^® Program

1. How is my membership renewed?
2. What are the benefits of AutoRenewal?
3. What is the cost of QuickBooks ProAdvisor Program membership?
4. Why is the price of the membership with Enhanced Payroll for Accountant more expensive than last year?
5. What does it cost to renew my membership in subsequent years?
6. Can I re-sell the software I get as part of the ProAdvisor membership?
7. Am I entitled to the next version of QuickBooks software if released during my membership?
8. How long does a QuickBooks ProAdvisor Program membership last?
9. What if I'm already on a payroll subscription but want to join the ProAdvisor Program with Enhanced Payroll for Accountants?
10. Will I lose my clients' data if I switch from my current payroll subscription to the new payroll subscription as part of the ProAdvisor Program membership?
11. How many clients can I support on Intuit QuickBooks^® Payroll Enhanced for Accountants An Intuit ProLine^® Solution?
12. If I purchase the ProAdvisor membership with the Intuit QuickBooks^® Payroll Enhanced for Accountants An Intuit ProLine^® Solution, can I receive disc delivery for my payroll subscription?
13. I just purchased QuickBooks Premier Accountant 2009. I would like to join the ProAdvisor Program but I can't afford the cost since I already spent $449 on the Accountant Edition software. Do you have a discount on the program for me since I don't need the Accountant Edition that is included with the program?
14. What if I have other members in my firm who want to become certified, but we don't need any more software? Is there a discounted rate for them?
15. Do I get special technical support, or the same as my clients?
16. What discounts do you provide for ProAdvisors, and how do I use them?
17. How can I network with other QuickBooks ProAdvisors?

Q: How is my membership renewed?

Intuit will notify you by email 30 days prior to the Effective Renewal Date that you will be charged the then-current Renewal Membership fee to the credit card on file. If your credit card is charged and you later elect not to renew your membership, you may cancel your membership and request a refund of the Renewal Membership fee by notifying Intuit no later than 60 days after the Effective Renewal Date by contacting ProAdvisor Customer Service at 888-250-7279.

If your membership lapses for any reason, you may re-join the Program. Please see Chapter 6, Section 13 entitled "QuickBooks ProAdvisor Program Agreement Term" for more information.

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Q: What are the benefits of AutoRenewal?

• You will have no interruption of your service (including technical support, payroll if applicable, access to your member website, etc.).
• AutoRenewal requires no additional effort to renew your membership.
• You will keep the same renewal date each year.

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Q: What is the cost of QuickBooks ProAdvisor Program membership?

The membership fee is $449 for a one year membership, and $599 for a one year membership including Intuit QuickBooks^® Payroll Enhanced for Accountants An Intuit ProLine^® Solution.

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Q: Why is the price of the membership with Enhanced Payroll for Accountant more expensive than last year?

The Intuit QuickBooks^® Payroll Enhanced for Accountants An Intuit ProLine^® Solution annual subscription has increased in price by $50 (from $299/yr subscription to $349/yr subscription). The ProAdvisor Program with payroll option is therefore matching the payroll price with a $50 increase. Note - the price increase is not applicable to the ProAdvisor Program without payroll option.

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Q: What does it cost to renew my membership in subsequent years?

The annual renewal fee is the same as the new membership: $449 for the ProAdvisor membership, and $599 for the ProAdvisor membership with Intuit QuickBooks^® Payroll Enhanced for Accountants An Intuit ProLine^® Solution.

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Q: Can I re-sell the software I get as part of the ProAdvisor membership?

All software and services you receive as part of your membership are not-for-resale, and are meant to provide you with a cost-effective way of managing your practice.

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Q: Am I entitled to the next version of QuickBooks software if released during my membership?

Yes. As part of your membership, when and if Intuit releases a future major Windows version of QuickBooks: Premier Accountant Edition and QuickBooks, Enterprise Solutions: Accountant Edition within your current Program membership period, Intuit will automatically ship you a copy of the applicable product(s) before they are released to the public (excluding off-cycle releases or extensions of the products). Your "AutoUpgrade" kit for QuickBooks: Premier Accountant Edition will also include updated QuickBooks ProAdvisor Program and QuickBooks information, so you can best support your clients.

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Q: How long does a QuickBooks ProAdvisor Program membership last?

Membership in the QuickBooks ProAdvisor Program is good for 12 months from your sign-up date. You will receive a membership renewal notice as your one-year anniversary approaches. (Completing QuickBooks Certification courses does not affect your renewal date.)

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Q: What if I'm already on a payroll subscription but want to join the ProAdvisor Program with Intuit QuickBooks^® Payroll Enhanced for Accountants An Intuit ProLine^® Solution?

No problem. We will refund you the un-used portion of your current payroll subscription and start you on a new payroll subscription as part of your ProAdvisor Program membership.

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Q: Will I lose my clients' data if I switch from my current payroll subscription to the new payroll subscription as part of the ProAdvisor Program membership?

No, all your client data will be intact. Your account will be carried over from one subscription to the next.

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Q: How many clients can I support on Intuit QuickBooks^® Payroll Enhanced for Accountants An Intuit ProLine^® Solution?

You can support up to 50 EIN’s as part of this service.

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Q: If I purchase the ProAdvisor membership with the Intuit QuickBooks^® Payroll Enhanced for Accountants An Intuit ProLine^® Solution, can I receive disc delivery for my payroll subscription?

At this time, the disc delivery option is not available in conjunction with the ProAdvisor Program with payroll offer.

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Q: I just purchased QuickBooks Premier Accountant 2009. I would like to join the ProAdvisor Program but I can't afford the cost since I already spent $449 on the Accountant Edition software. Do you have a discount on the program for me since I don't need the Accountant Edition that is included with the program?

Please call our Sales Consultants to inquire into the program offering: (888) 890-2919.

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Q: What if I have other members in my firm who want to become certified, but we don't need any more software? Is there a discounted rate for them?

At the moment, we do not have a separate offering for certification only. Anyone who wants access to the QuickBooks ProAdvisor Certification courses must purchase the full ProAdvisor Program membership.

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Q: Do I get special technical support, or the same as my clients?

Yes, you get unlimited ProAdvisor Technical Support from a US-based team* specially trained on accountant questions and issues. As a QuickBooks ProAdvisor, you get priority, so your call goes to the front of the queue of incoming calls from accountants.

* During the business hours of 6:00am to 6:00pm Pacific Time, Monday – Friday; calls may overflow to other sites during periods of heavy call volume.

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Q: What discounts do you provide for ProAdvisors, and how do I use them?

QuickBooks ProAdvisors receive between 10% - 30% off most QuickBooks software, service, and supplies. You can see your member discount, and the full price of products, in the members pricing section.

QuickBooks software can be ordered on the Member Site at www.qbproadvisor.com (you get your discount applied when you log in), or by calling (888) 890-2919. For information on how to order other QuickBooks services with your discount, you can consult your QuickBooks ProAdvisor Program Member Guide in your binder.

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Q: How can I network with other QuickBooks ProAdvisors?

The first way you can meet other ProAdvisors is to go to the QuickBooks Find-a-ProAdvisor Web Site at www.qbproadvisor.com/advice and do a search on Certified QuickBooks ProAdvisors in your area. You may want to search for ProAdvisors who provide complementary services to your own, so you can establish relationships with them and share referrals (example: if you only provide setup or training services, you may want to find a CPA with whom to partner).

Another great networking resource is the online QuickBooks Accountant Discussion Forum. Members tell us it's a great way to network to grow your business, share best practices, and get quick tips on how to solve difficult or unique customer issues.

ProAdvisors have their own forum that is visible only to QuickBooks ProAdvisors who have signed up for the expanded Accountant Community for QuickBooks Practitioners and Accounting Professionals. Access is granted only to current ProAdvisors and select Intuit employees.

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1. How much do QuickBooks ProAdvisor Certification courses cost?
2. How do I access the certification courses?
3. What is the cost of QuickBooks ProAdvisor Program membership?
4. How long does the certification process take?
5. What does it cost to renew my membership in subsequent years?

Q: How much do QuickBooks ProAdvisor Certification courses cost?

The QuickBooks ProAdvisor Certification courses are included with your membership at no additional charge. Become a Certified QuickBooks ProAdvisor, and demonstrate excellence and proficiency with QuickBooks to your current and prospective clients. Upon successful completion of the courses and exam, you'll receive the following important benefits:

• Listing in the online QuickBooks Find-a-ProAdvisor Web site.
• Authorized use of the Certified QuickBooks ProAdvisor logo.
• Eligibility for up to 16 CPE credits.
• Intuit's marketing assistance and public relations efforts, which provide exposure and business building opportunities for Certified QuickBooks ProAdvisors.

In addition, QuickBooks Point of Sale (POS) Certification, QuickBooks Enterprise Solutions Certification, and QuickBooks Advanced Certification are now included with membership at no additional fee. Members must successfully complete the QuickBooks ProAdvisor Certification course before commencement of any of the other three certifications can begin.

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Q: How do I access the certification courses?

Once you log in to the Members-Only site at www.qbproadvisor.com, click on the "Certification Course Locker" link within the Learn section of the home page.

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Q: How many CPE credits do I receive with the certification courses and how do I know if my state accepts the CPE credits?

QuickBooks Certification: You are eligible to receive up to 16 CPE credits when you successfully complete the QuickBooks ProAdvisor Certification courses for the first time. If you have earned certification in an earlier version, and take the latest Certification courses, you may be eligible for 2 - 4 CPE credits, depending upon your state requirements. You do not receive CPE credits for these certifications: QuickBooks Point of Sale (POS) Certification, QuickBooks Enterprise Solutions Certification and QuickBooks Advanced Certification. However, if you attend the live webinars in preparation for the QuickBooks Advanced Certification, you can earn CPE credits for these courses.

PLEASE NOTE: Some states do not allow CPE credits when taking the QuickBooks ProAdvisor Certification courses. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. It is the responsibility of the individual earning the CPE credits to investigate what his/her own state board of accountancy recognizes with respect to any CPE course.

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Q: How long does the certification process take?

QuickBooks Certification: For the first time through, depending on familiarity with QuickBooks prior to taking the certification courses, many members report it takes approximately 16 hours. This differs greatly among ProAdvisors, depending on their level of expertise.

QuickBooks Point of Sale (POS) Certification and QuickBooks Enterprise Solutions Certifications: There are 14.5 hours of live and recorded webinar courses for each certification. You can choose to attend all, some, or none of these courses, depending on your experience level and comfort with the material. Additionally time reading the course materials and working with the software is up to you.

QuickBooks Advanced Certification: You must be certified in the current version of QuickBooks Certification, and you must complete an exam. Beyond that, it depends on how much time you choose to spend preparing for the exam. Please note that none of the training materials or live or recorded Webinars are required for Advanced Certification. These are only recommended methods of preparing for the certification exam.

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Q: How often do I need to certify in each QuickBooks Certification?

QuickBooks Certification: Intuit recommends that you update your QuickBooks Certification status every year so to ensure you can provide the highest level of knowledge and support to your clients, and because only members who are certified on the latest version of QuickBooks will be listed in the top section of the QuickBooks Find-a-ProAdvisor Website.

QuickBooks POS Certification, QuickBooks Enterprise Solutions Certification, and QuickBooks Advanced Certification: These three certifications are now offered on a two year cycle so to stay updated, you only need to certify in these three certifications once every two years.

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1. What is the QuickBooks Find-a-ProAdvisor Web site?
2. How do I get listed in the online QuickBooks Find-a-ProAdvisor Web site?
3. How many referrals can I expect from the online QuickBooks Find-a-ProAdvisor Web site?
4. How does Intuit refer new QuickBooks Point of Sale and Enterprise Solutions clients to me?
5. How do I get my professional credentials to appear with my name in the QuickBooks Find-a-ProAdvisor Web site?

Q: What is the QuickBooks Find-a-ProAdvisor Web site?

It is a complete online listing of Certified QuickBooks ProAdvisors and their profiles. This Web site is accessed by hundreds of thousands of QuickBooks users throughout the year to find a local QuickBooks expert to set-up, train and/or help manage their financials on QuickBooks. It is an effective way to showcase your QuickBooks knowledge and attract QuickBooks users to your practice. Here is a link to the Web site: Find-a-ProAdvisor Web Site

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Q: How do I get listed in the online QuickBooks Find-a-ProAdvisor Web site?

Once you successfully complete your QuickBooks ProAdvisor Certification, you can choose on your profile form whether you want to have your profile listed on the Find-a-ProAdvisor Web site. Note: You must be certified in QuickBooks 2007 or higher to be listed on the Find-a-ProAdvisor Web site.

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Q: How many referrals can I expect from the online QuickBooks Find-a-ProAdvisor Web site?

The number of referrals you receive from the Find-a-ProAdvisor Web site depends on a number of factors. Some things affecting the number of referrals you receive include:

• The number of QuickBooks users in your area.
• The number of other Certified QuickBooks ProAdvisors in your area.
• Whether or not you choose to complete the Advanced QuickBooks Certification.
• The match between the services you provide and the services QuickBooks users in your area are seeking.
• The amount of information you choose to include in your profile. Take the time to write an effective introduction to your company for the "Additional Information" section.

We strongly suggest that you supplement your profile on the Find-a-ProAdvisor Website with additional marketing campaigns. Please refer to the Grow Your Practice center for a list of do-it-yourself marketing tools.

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Q: How does Intuit refer new QuickBooks Point of Sale and Enterprise Solutions clients to me?

QuickBooks Point of Sale and Enterprise Solutions software customers can find correlating ProAdvisors within the QuickBooks Find-a-ProAdvisor Web site, and messaging and links within the QuickBooks POS and Enterprise Solutions software. In addition, Intuit representatives refer new QuickBooks POS and Enterprise Solutions customers to local Certified ProAdvisors who can help set up QuickBooks POS and Enterprise Solutions software, as well as other QuickBooks and accounting services. There are also marketing materials in the QuickBooks Point of Sale and Enterprise Solutions software boxes that notify these customers that the services of Certified QuickBooks Point of Sale and Enterprise Solution ProAdvisors are available.

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Q: How do I get my professional credentials to appear with my name in the QuickBooks Find-a-ProAdvisor Web site?

You can include your credentials with your name by entering both in the Contact Name line of the enrollment form. For example, a CPA might enter the following on the enrollment form: John Smith, CPA. Note: QuickBooks users cannot search for information contained in the name field, so you must still complete the Professional Designations section of the enrollment form to indicate the type of professional you are.

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