Q: I've forgotten my Password and my Security Answer. Can you help?
A: Here are some tips that may help you remember your Security Answer:
- Did you add any numbers or special characters?
- Did you use an alternate spelling?
- Did you add any extra spaces or a hyphen between two words?
- Did you enter two words, instead of one?
- Did you add an "s" to the end of the answer?
Note: Your answer is not case sensitive (you can use either upper or lower case).
If these tips helped you remember your Security Answer, try resetting your Password again.
If you still cannot remember your Security Answer, Contact Support
Related Topics:
Are my User ID and Security Answer case sensitive?
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Q: I no longer have access to the e-mail address I provided when I created my User ID. Is there anything I can do?
A: Have you tried signing in?
If not, sign in to My Account , and edit your account information to update your e-mail address.
I still cannot sign in.
If you have tried signing into your account with no success and no longer have access to the e-mail address you used to originally create the account, Contact Support
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Q: Can I change my e-mail?
A: Yes. Sign in to My Account , and edit your account information.
Related Topics:
Lost Access to E-mail
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Q: Can I change my User ID?
A: Yes. Sign in to My Account , and edit your account information.
Related Topics:
Tips on creating a User ID
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Q: Can I change my Password?
A: Yes. Sign in to My Account , and edit your account information.
Related Topics:
Tips on creating a Password
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Q: Can I change my security question and answer?
A: Yes. Sign in to My Account , and edit your account information.
Related Topics:
Tips for Security Question and Answer
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Q: What other sites use this User ID and Password?
A: For your convenience, you can use the same User ID and Password to access any service across Intuit’s Web sites, including:
- Intuit.com
- TurboTax.com
- TurboTax Online
- ItsDeductible Online
- EstimatedTaxes.com
- Quicken.com
- My Quicken Investing Center
- QuickBooks.com
- QuickBooks: Online Edition
- QuickBooks Billing Solutions
- QuickBooks Credit Check Services
- QuickBooks E-mail Service
- QuickBooks Merchant Services
- QuickBooks Support Services
- QuickBooks Payroll
- Intuit Developer Network
- Intuit Real Estate Solutions
- LacerteSoftware.com
- ProSeries.com
- Privacy.intuit.com
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Q: Why create an online account?
A: Creating an online account will make your experience on our Web sites even easier and more convenient.
With your online account you can:
- Check out quickly.
- Get immediate access to downloads.
- Manage and track your orders.
- Enroll in the TurboTax Automatic Renewal plan.
- View and update your account information.
Related Topics:
What other sites use this User ID and Password?
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Q: Tips for creating a User ID
A: Here are some tips that will help you create a user ID.
- Your User ID must be between 4 and 40 characters.
- Use your e-mail address as your User ID as it is easier to remember.
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Q: Tips for creating a Password
A: To help you safeguard your personal information, here are some tips for creating a Password that will be difficult for others to guess.
Password Rules
Must be between 6 and 32 characters.
Can contain only letters, numbers, and hyphens.
Cannot contain words from your User ID.
Cannot be the word 'password'.
Cannot contain unprintable characters such as spaces, tabs, carriage returns, or character combinations (such as Control+C).
Password Tips
Use a combination of letters and numbers.
Use the telephone number of a friend who lives out of town. Mix in letters.
Use the name of a nonlocal river or town and mix in numbers.
String two words or syllables together.
Don't use words you can find in a dictionary.
Don't use names of people, places, or things.
Don't use an increasing or decreasing sequence of numbers or letters, such as '123456' or 'abcdef'.
It's recommended that you change your Password frequently.
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Q: Tips for Security Question and Answer
A: If you forget your Password, you can access your Intuit account by answering your security question. Safeguard the answer to your security question, just as you do your Password.
- Choose a question that has only one answer, so you'll remember the answer.
- Choose a question that has a one-word answer, so that it is easier to recall.
- Choose a question that has an answer others cannot easily guess.
Related Topics:
Change Security Question and Answer
Are my User ID and Security Answer case sensitive?
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Q: Are my User ID and security answer case sensitive?
A: No. You can use either upper or lower case.
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Q: What's Word Verification?
A: To keep automated programs from misusing our Web site, we ask that you enter the letters and numbers you see into the Word Verification field. This helps us confirm that a human is trying to access our Web pages, and not an automated program.
Please note: The letters are not case sensitive (you can use either upper or lower case). Also, do not type any spaces between the letters and numbers.
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Q: I didn’t receive the Password reset e-mail
A: If you submitted a Password reset request but did not receive an e-mail with instructions to reset your Password, you may be having one of the following problems:
Problem: The message is delayed
If the e-mail address we have is correct, but you didn't receive the Password reset instructions e-mail, the message may be delayed due to a temporary e-mail service slowdown.
Try waiting 15 minutes. If the e-mail still hasn’t arrived, submit a new Password reset request. Your previous request will be disregarded because you were unable to complete the Password reset process.
Problem: The message was sent to an e-mail address you no longer use.
If you no longer have access to the e-mail address you used to originally create the account, Contact Support
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Q: My PIN doesn't work
A: If the PIN in the Password reset e-mail doesn't work, submit a new Password reset request. Your previous request will be disregarded because you were unable to complete the Password reset process.
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Q: I got an e-mail saying I requested a Password reset when I didn't request it.
A: If you receive a Password reset e-mail, but you did not request it, someone else may have tried to reset your Password. Check with others who have access to your User ID information.
If you did not request the Password reset, simply delete the e-mail message. Your Password will remain unchanged.
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Q: I’m being asked to sign in again— I already signed in once
A: If you signed in once and are later asked to sign in again, we may have automatically signed you out if there has been one hour of inactivity. This security precaution prevents others from accessing your account if you leave your computer unattended.
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Q: I’m locked out of my account
A: If you try to sign in to your account more than 15 times in 10 minutes, access to your account is automatically blocked for 15 minutes.
This is a security feature to prevent someone from gaining unauthorized access to your account by using a Password-guessing program.
After 15 minutes, you can try to sign in again.
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Q: Signing out
A: You can sign out at any time by clicking “Sign Out” in the navigation bar or by closing the browser window.
It's a good idea to sign out whenever you leave your computer unattended to prevent unauthorized use of your account by a coworker, for example. If you should forget, you will be signed out automatically after one hour of inactivity as a security measure.
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Q: What are cookies and are they safe?
A: To purchase from Intuit and to download our products, the Internet browser you are using must be enabled to accept HTTP cookie files. HTTP cookies are small bits of data that a Web page asks a browser to store on a user's computer, either in RAM or on the hard drive. Cookies cannot be used to "see" any other data on the user's computer, nor can they determine the user's e-mail address or identity.
If you have selected your Internet browser's option to turn off or disable cookies, or if you are using a cookie blocker, you will not be able to transact business at Intuit until you have configured the browser to accept cookies. Once cookies have been enabled, we can recognize you as a current customer the next time you visit us online.
For more information about how we use cookies on this Web site, please see our privacy statement.
Learn how to adjust your browser settings to enable cookies.
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Q: I need Customer Support, what is the number?
A: Please call 1-888-250-7279 to speak to a Customer Support specialist
Q: Why are we merging your ProAdvisor Account with an Intuit Online Account?
A: In order to add features like Accountant eCommerce and to give you functionality currently available within an Intuit Online Account we are merging your ProAdvisor Account with an Intuit Online Account. As we add additional functionality across Intuit to the increasing number of Intuit sites that use a common account, those features will automatically be part of your Intuit Online Account.
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